Support
Hotline
全国服务热线：13553862922
Contact：Sam Xu
Phone：13553862922
WeChat：13553862922
Phone:0755-21061162
Address: Building 1, Building 2, and Building 3, No. 12, Jingu Power Technology Park Jiangshi First Industrial Zone, Jiangwei Community, Matian Street, Guangming District, Shenzhen City
Web：www.ifubonn.com
After-Sales Service
Current Location：Home-After-Sales Service
I. Service Tenet:Honest After-Sales Service, Rapid Response, Guaranteed Quality and Quantity, Worry-Free Service, Fully Guaranteeing the Normal Production and Use of Customer Equipment.
II. Basic After-Sales Scope:* Warranty Service: Free warranty for the entire machine, excluding easily damaged parts; free repair, free replacement of parts, and free on-site commissioning for non-human-caused damage during the warranty period.
* Installation and Commissioning: After the equipment arrives, technicians will be arranged to install, connect, commission, and conduct trial operation until normal production is achieved.
* Technical Training: Free training for operators on machine startup, operation, parameter adjustment, daily maintenance, and simple troubleshooting.
* Lifetime Maintenance: Lifetime maintenance, parts supply, and upgrade services are provided for equipment beyond the warranty period, charged only at cost price.
III. After-Sales Response Time:Online Issues: Contact within 10 minutes, rapid resolution via phone/video remote guidance
Same City/Surrounding Area: On-site service within 24 hours
Out-of-Province Customers: Technician arrival on-site within 48 hours
IV. Daily Free Services:Regular follow-up visits to check equipment usage
Free provision of equipment maintenance manuals and operation instructions
Free answers to questions related to production processes and equipment optimization
Priority and expedited delivery of spare parts to ensure uninterrupted production.
V. After-Sales Liability Disclaimer:Damage caused by unauthorized modification, disassembly, or improper wiring
Improper operation, overload, water or dust ingress leading to malfunction
Damage caused by natural disasters, unstable voltage, or external environmental issues
Normal wear and tear of vulnerable parts (belts, bearings, filters, blades, etc.)
VI. Value-Added After-Sales Services:Old equipment refurbishment, complete machine overhaul, precision calibration
Equipment function upgrades, automation transformation
Complete factory production line planning and layout optimization
II. Basic After-Sales Scope:* Warranty Service: Free warranty for the entire machine, excluding easily damaged parts; free repair, free replacement of parts, and free on-site commissioning for non-human-caused damage during the warranty period.
* Installation and Commissioning: After the equipment arrives, technicians will be arranged to install, connect, commission, and conduct trial operation until normal production is achieved.
* Technical Training: Free training for operators on machine startup, operation, parameter adjustment, daily maintenance, and simple troubleshooting.
* Lifetime Maintenance: Lifetime maintenance, parts supply, and upgrade services are provided for equipment beyond the warranty period, charged only at cost price.
III. After-Sales Response Time:Online Issues: Contact within 10 minutes, rapid resolution via phone/video remote guidance
Same City/Surrounding Area: On-site service within 24 hours
Out-of-Province Customers: Technician arrival on-site within 48 hours
IV. Daily Free Services:Regular follow-up visits to check equipment usage
Free provision of equipment maintenance manuals and operation instructions
Free answers to questions related to production processes and equipment optimization
Priority and expedited delivery of spare parts to ensure uninterrupted production.
V. After-Sales Liability Disclaimer:Damage caused by unauthorized modification, disassembly, or improper wiring
Improper operation, overload, water or dust ingress leading to malfunction
Damage caused by natural disasters, unstable voltage, or external environmental issues
Normal wear and tear of vulnerable parts (belts, bearings, filters, blades, etc.)
VI. Value-Added After-Sales Services:Old equipment refurbishment, complete machine overhaul, precision calibration
Equipment function upgrades, automation transformation
Complete factory production line planning and layout optimization
Priority delivery of urgent parts and emergency spare parts.